If the product you ordered is in stock, it should
arrive in about 2-3 business days with our standard shipping option. We are shipping from Raleigh, NC, so if you
are nearby it should only take only 1 day with our standard option.
Our general rule of thumb is that if you feel the need to ask, you should probably consider paying for it. USPS Express Mail is guaranteed (1-2 days, depending on your location). Our standard option is 2-3 business days but
that is not guaranteed, as there are occasionally delays with USPS.It doesn't happen too often, but it’s worth paying
extra to ensure you get your product in time.
Our Pre-Order function means that we are currently
out of stock, but have fabric available to make more. It is likely we have some in production
already, so to reserve yours, you should place a pre-order. If it is not currently in production, then it
will take 2-3 weeks to make and deliver Bow Ties, Cummerbund Sets, Pocket
Squares, and Boy’s Ties. Neckties will
take about 3-4 weeks. You will be notified via email when your item has shipped, and that will include a tracking number that will provide shipping estimates.
We recommend that you wait at least 24 hours before we do anything. Normally when this happens, it is either at the front desk (if you're at an apartment, dorm, etc), on the way, or mistakenly delivered to a neighbor. If you have not received it 24 hours after the package was scanned as delivered, we can file a claim with USPS and ship out a replacement item for you.
You can as long as it is within 30 days of
purchase and the item is unworn and still in original condition. Pre-Orders cannot be returned as they are made to order. Follow the link here to read
all of our return policies: Click Here
The return process can take up to two weeks, and longer during the busier months. Once your return passes through our Quality Control and we return the item(s) to inventory, we will refund your card and you will receive an email notification.
We sincerely ask that you don't, as our cummerbund sets are in high demand and we don't have enough stock for everyone to do this. The colors are very true to their appearance on our website, so we recommend you go with your top choice! Only one cummerbund set per order is returnable for refund - all others will be eligible for exchange credit only.
Our bow ties extend up to 17 and ¾ inches, so it
will likely be too small.You may,
however, request one of our bow tie extenders which extend the bow tie by about
2 inches.These are $5 each – just send
us an email at email@example.com
if you are interested!
We no longer offer monogram services.We recommend taking the products to a local
monogram shop.If you’d like to give
them our monogram template to follow, please email us at firstname.lastname@example.org.
We do not offer tying services as part of our fulfillment process. Tying a bow tie is not as hard as it seems! With just a little bit of practice, you can perfect it in no time. If you need some help, watch our instructional video here: https://highcottonties.com/pages/how_to_tie_a_bow_tie
If you are looking to match a specific color for
a wedding, we would highly recommend requesting free swatches!You can select up to 5 fabrics that you’d
like to see.This is reserved for
wedding customers only.Click Here to fill out our swatch request form!
To see a list of all the stores that carry or carried our product, please Click Here.
The best selection of High Cotton will undoubtedly be on our online store. It is very difficult for us to tell what each store has in stock, for a variety of reasons. You can give them a call to see if they have what you need! Keep in mind that many of our online offerings are not available for wholesalers so they may not be able to order for you.
Didn’t find what you were looking for? Contact us.Contact