Policies

Policies

Return Policy

Click Here to Process a Return

If you are not completely satisfied with our products for any reason, please call us at (919) 817-8319, extension #6 and we would be happy to process your return or exchange request.  

  • Returns up to 14 days after purchase are eligible for a full refund
  • Returns after 14 days are for store credit only, and exchanges are only made up until 30 days after purchase.
  • Cummerbund orders that are worn cannot be returned
    • When the string lock on the back of the cummerbund is broken/removed, it will be deemed as worn.
  • Only one cummerbund set per order is returnable for refund - all others will be eligible for exchange credit only.
  • High Cotton reserves the right to reject returns or exchanges in situations that are reasonably determined to be fraudulent. 
  • All returned products must be unworn, unwashed, or otherwise unaltered
  • High Cotton reserves the right to deny returns that do not meet our return policy requirements
  • We will not accept returns for custom orders or pre-orders
  • We cannot accept any returns for purchases made at stores selling High Cotton merchandise. The product must be returned to the store it was purchased from.
  • If you have received a defective or otherwise damaged product please notify our customer service team who will assist you.
  • Refunds and replacements will not be processed until we have received the damaged product.
  • Discounts cannot be applied to orders retroactively
  • Pre-ordered products are excluded from discounts unless noted otherwise
  • Orders over $250 can only be exchanged for store credit.  
  • Any item bought on a "all sales final" sale is not eligible for return or exchanges.
    • any additional sale on our Sale Collection is all sales final. 

All High Cotton purchases will ship out on the same day if the products ordered are in stock and purchased before noon EST. We will contact you immediately if your selection has become out of stock or back ordered. Please contact us with any questions you might have at (919) 817-8319 or customerservice@highcottonties.com

Overnight Express Mail is available for an additional fee. 

All shipping charges are non-refundable and customers must pay a restocking fee of $5.00 for any return or exchange.

There is one bow tie box for each 1-3 bow ties.  If you would like extra boxes for your bow ties, please click here.

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