Shipping & Return Policy
Shipping Policy
All High Cotton purchases will ship out on the same day if the products ordered are in stock and purchased before noon EST. We will contact you immediately if your selection has become out of stock or back ordered. Please contact us with any questions you might have at (919) 817-8319 or customerservice@highcottonties.com
High Cotton is not responsible for packages that are lost during shipping or stolen at the delivery address. Please contact the shipping carrier for issues related to delivery.
Expedited shipping options are available for additional fees.
Return Policy
If you are not completely satisfied with our products for any reason, please call us at (919) 817-8319, extension #6 and we would be happy to process your return or exchange request.
- Returns up to 30 days after purchase are eligible for a full refund or exchange.
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Cummerbund orders that are worn cannot be returned.
- High Cotton reserves the right to reject returns or exchanges in situations that are reasonably determined to be fraudulent.
- All returned products must be unworn, unwashed, or otherwise unaltered
- High Cotton reserves the right to deny returns that do not meet our return policy requirements.
- We will not accept returns for custom orders.
- We cannot accept any returns for purchases made at stores selling High Cotton merchandise. The product must be returned to the store it was purchased from.
- If you have received a defective or otherwise damaged product please notify our customer service team who will assist you.
- Refunds and replacements will not be processed until we have received the damaged product.
- Discounts cannot be applied to orders retroactively.
- Pre-ordered products are excluded from discounts unless noted otherwise.
- Any item bought on a "all sales final" sale is not eligible for return or exchanges.